Please note that all orders are shipping from our Toronto warehouse or our Overseas Warehouse, depending on the item and its stock status.
Our company is Canadian and our products are designed in Canada, however due to worldwide delays in container shipments, some items are being sent Air Express from our Overseas Warehouse, directly to you. This type of shipping is fast and efficient and always by large, well established Couriers such as UPS, FEDEX and DHL. The typical transit times are between 6 - 8 business days.
The advantage of doing this, is that everything is always in stock and we can seamlessly deliver everything you ordered. All warranty shipping is within Canada so you never have to ship anything overseas.
We are in constant, and close communication with our Overseas Warehouse, they are part of our team and together we provide top quality products and customer service.
All orders are fully trackable from when they leave for their journey to you, until they arrive. Please note, that at times, automated software arrival times are estimates and your package may arrive a day or two before or after the projected date.
All packages are sent with a Signature Requirement, in order to prevent theft. We employ this security feature as it will ensure the safe receipt of your item.
You never have to pay custom duties or taxes, this has been paid in advance.
Stock Status on our Products:
Rouge Ultimate: In Stock in Toronto - Ships in 1 - 2 business days.
Vertical Wheel Stand: In Stock in Toronto - Ships in 1 - 2 business days.
Rouge X: In Stock in Toronto - Ships in 1 - 2 business days.
Rouge Nano: In Stock in Toronto - Ships in 1 - 2 business days.
Rouge Tabletop: In stock at our overseas warehouse
Rouge Essential: In stock at our overseas warehouse
Rouge Pro: In stock at our overseas warehouse
Rouge Horizontal Stand: In stock at our overseas warehouse
Please do not hesitate to contact us should you need assistance or have any questions.