Help Center

Frequently Asked Questions

Rouge Product Information

What's the difference between the Tabletop, Essential and Pro?

Which Rouge device is best for me?

What is the irradiance of these products?

How do your lights compare to other name brands?

Where are Rouge Lights Manufacturered?

Have Your Lights Been Third Party Tested?

How many watts does each unit consume?

What are the EMF ratings for these devices?

Can they be connected together to increase coverage area?

Do I need an international adapter to use a Rouge device?

Racks

How many panels can the racks hold?

Troubleshooting

Why do some lights look like they are not working?

My panel stopped working and it says SUB1 on the control panel

Red Light Therapy

What are the guidelines for length, distance and frequency of using your lights?

How does Red Light Therapy Work?

Is Red Light Therapy safe?

Do I need to use eye protection while I use my Rouge products

What is the difference between red and near infrared (NIR) light

Ordering and Shipping

How long before my order ships?

What are your shipping fees?

Can I track my order?

Which countries do you ship to?

How can I contact Rouge?

Payments and Financing

Do you offer financing plans?

Which credit cards do you accept?

I am directed to use Paypal to complete my order - can I just use my credit card?

Returns and Warranty

What is your Warranty and Return Policy?